// Copyright 2024 Google LLC // // Licensed under the Apache License, Version 2.0 (the "License"); // you may not use this file except in compliance with the License. // You may obtain a copy of the License at // // http://www.apache.org/licenses/LICENSE-2.0 // // Unless required by applicable law or agreed to in writing, software // distributed under the License is distributed on an "AS IS" BASIS, // WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. // See the License for the specific language governing permissions and // limitations under the License. syntax = "proto3"; package google.cloud.dialogflow.v2beta1; import "google/api/annotations.proto"; import "google/api/client.proto"; import "google/api/field_behavior.proto"; import "google/api/resource.proto"; import "google/cloud/dialogflow/v2beta1/conversation_profile.proto"; import "google/cloud/dialogflow/v2beta1/participant.proto"; import "google/cloud/dialogflow/v2beta1/session.proto"; import "google/protobuf/timestamp.proto"; option cc_enable_arenas = true; option csharp_namespace = "Google.Cloud.Dialogflow.V2Beta1"; option go_package = "cloud.google.com/go/dialogflow/apiv2beta1/dialogflowpb;dialogflowpb"; option java_multiple_files = true; option java_outer_classname = "ConversationProto"; option java_package = "com.google.cloud.dialogflow.v2beta1"; option objc_class_prefix = "DF"; // Service for managing // [Conversations][google.cloud.dialogflow.v2beta1.Conversation]. service Conversations { option (google.api.default_host) = "dialogflow.googleapis.com"; option (google.api.oauth_scopes) = "https://www.googleapis.com/auth/cloud-platform," "https://www.googleapis.com/auth/dialogflow"; // Creates a new conversation. Conversations are auto-completed after 24 // hours. // // Conversation Lifecycle: // There are two stages during a conversation: Automated Agent Stage and // Assist Stage. // // For Automated Agent Stage, there will be a dialogflow agent responding to // user queries. // // For Assist Stage, there's no dialogflow agent responding to user queries. // But we will provide suggestions which are generated from conversation. // // If // [Conversation.conversation_profile][google.cloud.dialogflow.v2beta1.Conversation.conversation_profile] // is configured for a dialogflow agent, conversation will start from // `Automated Agent Stage`, otherwise, it will start from `Assist Stage`. And // during `Automated Agent Stage`, once an // [Intent][google.cloud.dialogflow.v2beta1.Intent] with // [Intent.live_agent_handoff][google.cloud.dialogflow.v2beta1.Intent.live_agent_handoff] // is triggered, conversation will transfer to Assist Stage. rpc CreateConversation(CreateConversationRequest) returns (Conversation) { option (google.api.http) = { post: "/v2beta1/{parent=projects/*}/conversations" body: "conversation" additional_bindings { post: "/v2beta1/{parent=projects/*/locations/*}/conversations" body: "conversation" } }; option (google.api.method_signature) = "parent,conversation"; } // Returns the list of all conversations in the specified project. rpc ListConversations(ListConversationsRequest) returns (ListConversationsResponse) { option (google.api.http) = { get: "/v2beta1/{parent=projects/*}/conversations" additional_bindings { get: "/v2beta1/{parent=projects/*/locations/*}/conversations" } }; option (google.api.method_signature) = "parent"; } // Retrieves the specific conversation. rpc GetConversation(GetConversationRequest) returns (Conversation) { option (google.api.http) = { get: "/v2beta1/{name=projects/*/conversations/*}" additional_bindings { get: "/v2beta1/{name=projects/*/locations/*/conversations/*}" } }; option (google.api.method_signature) = "name"; } // Completes the specified conversation. Finished conversations are purged // from the database after 30 days. rpc CompleteConversation(CompleteConversationRequest) returns (Conversation) { option (google.api.http) = { post: "/v2beta1/{name=projects/*/conversations/*}:complete" body: "*" additional_bindings { post: "/v2beta1/{name=projects/*/locations/*/conversations/*}:complete" body: "*" } }; option (google.api.method_signature) = "name"; } // Batch ingests messages to conversation. Customers can use this RPC to // ingest historical messages to conversation. rpc BatchCreateMessages(BatchCreateMessagesRequest) returns (BatchCreateMessagesResponse) { option (google.api.http) = { post: "/v2beta1/{parent=projects/*/conversations/*}/messages:batchCreate" body: "*" additional_bindings { post: "/v2beta1/{parent=projects/*/locations/*/conversations/*}/messages:batchCreate" body: "*" } }; option (google.api.method_signature) = "parent"; } // Lists messages that belong to a given conversation. // `messages` are ordered by `create_time` in descending order. To fetch // updates without duplication, send request with filter // `create_time_epoch_microseconds > // [first item's create_time of previous request]` and empty page_token. rpc ListMessages(ListMessagesRequest) returns (ListMessagesResponse) { option (google.api.http) = { get: "/v2beta1/{parent=projects/*/conversations/*}/messages" additional_bindings { get: "/v2beta1/{parent=projects/*/locations/*/conversations/*}/messages" } }; option (google.api.method_signature) = "parent"; } // Suggest summary for a conversation based on specific historical messages. // The range of the messages to be used for summary can be specified in the // request. rpc SuggestConversationSummary(SuggestConversationSummaryRequest) returns (SuggestConversationSummaryResponse) { option (google.api.http) = { post: "/v2beta1/{conversation=projects/*/conversations/*}/suggestions:suggestConversationSummary" body: "*" additional_bindings { post: "/v2beta1/{conversation=projects/*/locations/*/conversations/*}/suggestions:suggestConversationSummary" body: "*" } }; option (google.api.method_signature) = "conversation"; } // Generates and returns a summary for a conversation that does not have a // resource created for it. rpc GenerateStatelessSummary(GenerateStatelessSummaryRequest) returns (GenerateStatelessSummaryResponse) { option (google.api.http) = { post: "/v2beta1/{stateless_conversation.parent=projects/*}/suggestions:generateStatelessSummary" body: "*" additional_bindings { post: "/v2beta1/{stateless_conversation.parent=projects/*/locations/*}/suggestions:generateStatelessSummary" body: "*" } }; } // Get answers for the given query based on knowledge documents. rpc SearchKnowledge(SearchKnowledgeRequest) returns (SearchKnowledgeResponse) { option (google.api.http) = { post: "/v2beta1/{parent=projects/*}/suggestions:searchKnowledge" body: "*" additional_bindings { post: "/v2beta1/{parent=projects/*/locations/*}/suggestions:searchKnowledge" body: "*" } additional_bindings { post: "/v2beta1/{conversation=projects/*/conversations/*}/suggestions:searchKnowledge" body: "*" } additional_bindings { post: "/v2beta1/{conversation=projects/*/locations/*/conversations/*}/suggestions:searchKnowledge" body: "*" } }; } } // Represents a conversation. // A conversation is an interaction between an agent, including live agents // and Dialogflow agents, and a support customer. Conversations can // include phone calls and text-based chat sessions. message Conversation { option (google.api.resource) = { type: "dialogflow.googleapis.com/Conversation" pattern: "projects/{project}/conversations/{conversation}" pattern: "projects/{project}/locations/{location}/conversations/{conversation}" }; // Enumeration of the completion status of the conversation. enum LifecycleState { // Unknown. LIFECYCLE_STATE_UNSPECIFIED = 0; // Conversation is currently open for media analysis. IN_PROGRESS = 1; // Conversation has been completed. COMPLETED = 2; } // Enumeration of the different conversation stages a conversation can be in. // Reference: // https://cloud.google.com/dialogflow/priv/docs/contact-center/basics#stages enum ConversationStage { // Unknown. Should never be used after a conversation is successfully // created. CONVERSATION_STAGE_UNSPECIFIED = 0; // The conversation should return virtual agent responses into the // conversation. VIRTUAL_AGENT_STAGE = 1; // The conversation should not provide responses, just listen and provide // suggestions. HUMAN_ASSIST_STAGE = 2; } // Output only. The unique identifier of this conversation. // Format: `projects//locations//conversations/`. string name = 1 [(google.api.field_behavior) = OUTPUT_ONLY]; // Output only. The current state of the Conversation. LifecycleState lifecycle_state = 2 [(google.api.field_behavior) = OUTPUT_ONLY]; // Required. The Conversation Profile to be used to configure this // Conversation. This field cannot be updated. // Format: `projects//locations//conversationProfiles/`. string conversation_profile = 3 [ (google.api.field_behavior) = REQUIRED, (google.api.resource_reference) = { type: "dialogflow.googleapis.com/ConversationProfile" } ]; // Output only. Required if the conversation is to be connected over // telephony. ConversationPhoneNumber phone_number = 4 [(google.api.field_behavior) = OUTPUT_ONLY]; // The stage of a conversation. It indicates whether the virtual agent or a // human agent is handling the conversation. // // If the conversation is created with the conversation profile that has // Dialogflow config set, defaults to // [ConversationStage.VIRTUAL_AGENT_STAGE][google.cloud.dialogflow.v2beta1.Conversation.ConversationStage.VIRTUAL_AGENT_STAGE]; // Otherwise, defaults to // [ConversationStage.HUMAN_ASSIST_STAGE][google.cloud.dialogflow.v2beta1.Conversation.ConversationStage.HUMAN_ASSIST_STAGE]. // // If the conversation is created with the conversation profile that has // Dialogflow config set but explicitly sets conversation_stage to // [ConversationStage.HUMAN_ASSIST_STAGE][google.cloud.dialogflow.v2beta1.Conversation.ConversationStage.HUMAN_ASSIST_STAGE], // it skips // [ConversationStage.VIRTUAL_AGENT_STAGE][google.cloud.dialogflow.v2beta1.Conversation.ConversationStage.VIRTUAL_AGENT_STAGE] // stage and directly goes to // [ConversationStage.HUMAN_ASSIST_STAGE][google.cloud.dialogflow.v2beta1.Conversation.ConversationStage.HUMAN_ASSIST_STAGE]. ConversationStage conversation_stage = 7; // Output only. The time the conversation was started. google.protobuf.Timestamp start_time = 5 [(google.api.field_behavior) = OUTPUT_ONLY]; // Output only. The time the conversation was finished. google.protobuf.Timestamp end_time = 6 [(google.api.field_behavior) = OUTPUT_ONLY]; } // Represents a phone number for telephony integration. It allows for connecting // a particular conversation over telephony. message ConversationPhoneNumber { // Output only. The phone number to connect to this conversation. string phone_number = 3 [(google.api.field_behavior) = OUTPUT_ONLY]; } // The request message for // [Conversations.CreateConversation][google.cloud.dialogflow.v2beta1.Conversations.CreateConversation]. message CreateConversationRequest { // Required. Resource identifier of the project creating the conversation. // Format: `projects//locations/`. string parent = 1 [ (google.api.field_behavior) = REQUIRED, (google.api.resource_reference) = { child_type: "dialogflow.googleapis.com/Conversation" } ]; // Required. The conversation to create. Conversation conversation = 2 [(google.api.field_behavior) = REQUIRED]; // Optional. Identifier of the conversation. Generally it's auto generated by // Google. Only set it if you cannot wait for the response to return a // auto-generated one to you. // // The conversation ID must be compliant with the regression fomula // `[a-zA-Z][a-zA-Z0-9_-]*` with the characters length in range of [3,64]. // If the field is provided, the caller is resposible for // 1. the uniqueness of the ID, otherwise the request will be rejected. // 2. the consistency for whether to use custom ID or not under a project to // better ensure uniqueness. string conversation_id = 3 [(google.api.field_behavior) = OPTIONAL]; } // The request message for // [Conversations.ListConversations][google.cloud.dialogflow.v2beta1.Conversations.ListConversations]. message ListConversationsRequest { // Required. The project from which to list all conversation. // Format: `projects//locations/`. string parent = 1 [ (google.api.field_behavior) = REQUIRED, (google.api.resource_reference) = { child_type: "dialogflow.googleapis.com/Conversation" } ]; // Optional. The maximum number of items to return in a single page. By // default 100 and at most 1000. int32 page_size = 2; // Optional. The next_page_token value returned from a previous list request. string page_token = 3; // A filter expression that filters conversations listed in the response. In // general, the expression must specify the field name, a comparison operator, // and the value to use for filtering: //
    //
  • The value must be a string, a number, or a boolean.
  • //
  • The comparison operator must be either `=`,`!=`, `>`, or `<`.
  • //
  • To filter on multiple expressions, separate the // expressions with `AND` or `OR` (omitting both implies `AND`).
  • //
  • For clarity, expressions can be enclosed in parentheses.
  • //
// Only `lifecycle_state` can be filtered on in this way. For example, // the following expression only returns `COMPLETED` conversations: // // `lifecycle_state = "COMPLETED"` // // For more information about filtering, see // [API Filtering](https://aip.dev/160). string filter = 4; } // The response message for // [Conversations.ListConversations][google.cloud.dialogflow.v2beta1.Conversations.ListConversations]. message ListConversationsResponse { // The list of conversations. There will be a maximum number of items // returned based on the page_size field in the request. repeated Conversation conversations = 1; // Token to retrieve the next page of results, or empty if there are no // more results in the list. string next_page_token = 2; } // The request message for // [Conversations.GetConversation][google.cloud.dialogflow.v2beta1.Conversations.GetConversation]. message GetConversationRequest { // Required. The name of the conversation. Format: // `projects//locations//conversations/`. string name = 1 [ (google.api.field_behavior) = REQUIRED, (google.api.resource_reference) = { type: "dialogflow.googleapis.com/Conversation" } ]; } // The request message for // [Conversations.CompleteConversation][google.cloud.dialogflow.v2beta1.Conversations.CompleteConversation]. message CompleteConversationRequest { // Required. Resource identifier of the conversation to close. // Format: `projects//locations//conversations/`. string name = 1 [ (google.api.field_behavior) = REQUIRED, (google.api.resource_reference) = { type: "dialogflow.googleapis.com/Conversation" } ]; } // The request message to create one Message. Currently it is only used in // BatchCreateMessagesRequest. message CreateMessageRequest { // Required. Resource identifier of the conversation to create message. // Format: `projects//locations//conversations/`. string parent = 1 [ (google.api.field_behavior) = REQUIRED, (google.api.resource_reference) = { type: "dialogflow.googleapis.com/Conversation" } ]; // Required. The message to create. // [Message.participant][google.cloud.dialogflow.v2beta1.Message.participant] // is required. Message message = 2 [(google.api.field_behavior) = REQUIRED]; } // The request message for [Conversations.BatchCreateMessagesRequest][]. message BatchCreateMessagesRequest { // Required. Resource identifier of the conversation to create message. // Format: `projects//locations//conversations/`. string parent = 1 [ (google.api.field_behavior) = REQUIRED, (google.api.resource_reference) = { type: "dialogflow.googleapis.com/Conversation" } ]; // Required. A maximum of 300 messages can be created in a batch. // [CreateMessageRequest.message.send_time][] is required. All created // messages will have identical // [Message.create_time][google.cloud.dialogflow.v2beta1.Message.create_time]. repeated CreateMessageRequest requests = 2 [(google.api.field_behavior) = REQUIRED]; } // The request message for [Conversations.BatchCreateMessagesResponse][]. message BatchCreateMessagesResponse { // Messages created. repeated Message messages = 1; } // The request message for // [Conversations.ListMessages][google.cloud.dialogflow.v2beta1.Conversations.ListMessages]. message ListMessagesRequest { // Required. The name of the conversation to list messages for. // Format: `projects//locations//conversations/` string parent = 1 [ (google.api.field_behavior) = REQUIRED, (google.api.resource_reference) = { child_type: "dialogflow.googleapis.com/Message" } ]; // Optional. Filter on message fields. Currently predicates on `create_time` // and `create_time_epoch_microseconds` are supported. `create_time` only // support milliseconds accuracy. E.g., // `create_time_epoch_microseconds > 1551790877964485` or // `create_time > "2017-01-15T01:30:15.01Z"`. // // For more information about filtering, see // [API Filtering](https://aip.dev/160). string filter = 4; // Optional. The maximum number of items to return in a single page. By // default 100 and at most 1000. int32 page_size = 2; // Optional. The next_page_token value returned from a previous list request. string page_token = 3; } // The response message for // [Conversations.ListMessages][google.cloud.dialogflow.v2beta1.Conversations.ListMessages]. message ListMessagesResponse { // Required. The list of messages. There will be a maximum number of items // returned based on the page_size field in the request. // `messages` is sorted by `create_time` in descending order. repeated Message messages = 1; // Optional. Token to retrieve the next page of results, or empty if there are // no more results in the list. string next_page_token = 2; } // The request message for // [Conversations.SuggestConversationSummary][google.cloud.dialogflow.v2beta1.Conversations.SuggestConversationSummary]. message SuggestConversationSummaryRequest { // Required. The conversation to fetch suggestion for. // Format: `projects//locations//conversations/`. string conversation = 1 [ (google.api.field_behavior) = REQUIRED, (google.api.resource_reference) = { type: "dialogflow.googleapis.com/Conversation" } ]; // The name of the latest conversation message used as context for // compiling suggestion. If empty, the latest message of the conversation will // be used. // // Format: `projects//locations//conversations//messages/`. string latest_message = 3 [(google.api.resource_reference) = { type: "dialogflow.googleapis.com/Message" }]; // Max number of messages prior to and including // [latest_message] to use as context when compiling the // suggestion. By default 500 and at most 1000. int32 context_size = 4; // Parameters for a human assist query. Only used for POC/demo purpose. AssistQueryParameters assist_query_params = 5; } // The response message for // [Conversations.SuggestConversationSummary][google.cloud.dialogflow.v2beta1.Conversations.SuggestConversationSummary]. message SuggestConversationSummaryResponse { // Generated summary for a conversation. message Summary { // The summary content that is concatenated into one string. string text = 1; // The summary content that is divided into sections. The key is the // section's name and the value is the section's content. There is no // specific format for the key or value. map text_sections = 4; // The name of the answer record. Format: // "projects//answerRecords/" string answer_record = 3 [(google.api.resource_reference) = { type: "dialogflow.googleapis.com/AnswerRecord" }]; // The baseline model version used to generate this summary. It is empty if // a baseline model was not used to generate this summary. string baseline_model_version = 5; } // Generated summary. Summary summary = 1; // The name of the latest conversation message used as context for // compiling suggestion. // // Format: `projects//locations//conversations//messages/`. string latest_message = 2 [(google.api.resource_reference) = { type: "dialogflow.googleapis.com/Message" }]; // Number of messages prior to and including // [last_conversation_message][] used to compile the suggestion. It may be // smaller than the [SuggestSummaryRequest.context_size][] field in the // request if there weren't that many messages in the conversation. int32 context_size = 3; } // The request message for // [Conversations.GenerateStatelessSummary][google.cloud.dialogflow.v2beta1.Conversations.GenerateStatelessSummary]. message GenerateStatelessSummaryRequest { // The minimum amount of information required to generate a Summary without // having a Conversation resource created. message MinimalConversation { // Required. The messages that the Summary will be generated from. It is // expected that this message content is already redacted and does not // contain any PII. Required fields: {content, language_code, participant, // participant_role} Optional fields: {send_time} If send_time is not // provided, then the messages must be provided in chronological order. repeated Message messages = 1 [(google.api.field_behavior) = REQUIRED]; // Required. The parent resource to charge for the Summary's generation. // Format: `projects//locations/`. string parent = 2 [ (google.api.field_behavior) = REQUIRED, (google.api.resource_reference) = { type: "locations.googleapis.com/Location" } ]; } // Required. The conversation to suggest a summary for. MinimalConversation stateless_conversation = 1 [(google.api.field_behavior) = REQUIRED]; // Required. A ConversationProfile containing information required for Summary // generation. // Required fields: {language_code, security_settings} // Optional fields: {agent_assistant_config} ConversationProfile conversation_profile = 2 [(google.api.field_behavior) = REQUIRED]; // The name of the latest conversation message used as context for // generating a Summary. If empty, the latest message of the conversation will // be used. The format is specific to the user and the names of the messages // provided. string latest_message = 3 [(google.api.resource_reference) = { type: "dialogflow.googleapis.com/Message" }]; // Max number of messages prior to and including // [latest_message] to use as context when compiling the // suggestion. By default 500 and at most 1000. int32 max_context_size = 4; } // The response message for // [Conversations.GenerateStatelessSummary][google.cloud.dialogflow.v2beta1.Conversations.GenerateStatelessSummary]. message GenerateStatelessSummaryResponse { // Generated summary for a conversation. message Summary { // The summary content that is concatenated into one string. string text = 1; // The summary content that is divided into sections. The key is the // section's name and the value is the section's content. There is no // specific format for the key or value. map text_sections = 2; // The baseline model version used to generate this summary. It is empty if // a baseline model was not used to generate this summary. string baseline_model_version = 4; } // Generated summary. Summary summary = 1; // The name of the latest conversation message used as context for // compiling suggestion. The format is specific to the user and the names of // the messages provided. string latest_message = 2 [(google.api.resource_reference) = { type: "dialogflow.googleapis.com/Message" }]; // Number of messages prior to and including // [last_conversation_message][] used to compile the suggestion. It may be // smaller than the [GenerateStatelessSummaryRequest.context_size][] field in // the request if there weren't that many messages in the conversation. int32 context_size = 3; } // The request message for // [Conversations.SearchKnowledge][google.cloud.dialogflow.v2beta1.Conversations.SearchKnowledge]. message SearchKnowledgeRequest { // The parent resource contains the conversation profile // Format: 'projects/' or `projects//locations/`. string parent = 6; // Required. The natural language text query for knowledge search. TextInput query = 1 [(google.api.field_behavior) = REQUIRED]; // Required. The conversation profile used to configure the search. // Format: `projects//locations//conversationProfiles/`. string conversation_profile = 2 [ (google.api.field_behavior) = REQUIRED, (google.api.resource_reference) = { type: "dialogflow.googleapis.com/ConversationProfile" } ]; // The ID of the search session. // The session_id can be combined with Dialogflow V3 Agent ID retrieved from // conversation profile or on its own to identify a search session. The search // history of the same session will impact the search result. It's up to the // API caller to choose an appropriate `Session ID`. It can be a random number // or some type of session identifiers (preferably hashed). The length must // not exceed 36 characters. string session_id = 3; // The conversation (between human agent and end user) where the search // request is triggered. Format: `projects//locations//conversations/`. string conversation = 4 [(google.api.resource_reference) = { type: "dialogflow.googleapis.com/Conversation" }]; // The name of the latest conversation message when the request is // triggered. // Format: `projects//locations//conversations//messages/`. string latest_message = 5 [(google.api.resource_reference) = { type: "dialogflow.googleapis.com/Message" }]; } // The response message for // [Conversations.SearchKnowledge][google.cloud.dialogflow.v2beta1.Conversations.SearchKnowledge]. message SearchKnowledgeResponse { // Most relevant snippets extracted from articles in the given knowledge base, // ordered by confidence. repeated SearchKnowledgeAnswer answers = 2; // The rewritten query used to search knowledge. string rewritten_query = 3; } // Represents a SearchKnowledge answer. message SearchKnowledgeAnswer { // The type of the answer. enum AnswerType { // The answer has a unspecified type. ANSWER_TYPE_UNSPECIFIED = 0; // The answer is from FAQ documents. FAQ = 1; // The answer is from generative model. GENERATIVE = 2; // The answer is from intent matching. INTENT = 3; } // The sources of the answers. message AnswerSource { // The title of the article. string title = 1; // The URI of the article. string uri = 2; // The relevant snippet of the article. string snippet = 3; } // The piece of text from the knowledge base documents that answers // the search query string answer = 1; // The type of the answer. AnswerType answer_type = 2; // All sources used to generate the answer. repeated AnswerSource answer_sources = 3; // The name of the answer record. // Format: `projects//locations//answer // Records/` string answer_record = 5; }