aws-sdk-connectcases

With Amazon Connect Cases, your agents can track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. A case represents a customer issue. It records the issue, the steps and interactions taken to resolve the issue, and the outcome. For more information, see Amazon Connect Cases in the Amazon Connect Administrator Guide.

Getting Started

Examples are available for many services and operations, check out the examples folder in GitHub.

The SDK provides one crate per AWS service. You must add Tokio as a dependency within your Rust project to execute asynchronous code. To add aws-sdk-connectcases to your project, add the following to your Cargo.toml file:

[dependencies]
aws-config = { version = "1.1.7", features = ["behavior-version-latest"] }
aws-sdk-connectcases = "1.52.0"
tokio = { version = "1", features = ["full"] }

Then in code, a client can be created with the following:

use aws_sdk_connectcases as connectcases;

#[::tokio::main]
async fn main() -> Result<(), connectcases::Error> {
    let config = aws_config::load_from_env().await;
    let client = aws_sdk_connectcases::Client::new(&config);

    // ... make some calls with the client

    Ok(())
}

See the client documentation for information on what calls can be made, and the inputs and outputs for each of those calls.

Using the SDK

Until the SDK is released, we will be adding information about using the SDK to the Developer Guide. Feel free to suggest additional sections for the guide by opening an issue and describing what you are trying to do.

Getting Help

• GitHub discussions - For ideas, RFCs & general questions
• GitHub issues - For bug reports & feature requests
• Generated Docs (latest version)
• Usage examples

License

This project is licensed under the Apache-2.0 License.